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Terms and Conditions


This completed, signed, booking form showing all names must accompany a non-refundable deposit of 50%. The person signing the booking form confirms that he/she has the authority of all other persons included in the holiday to make the booking on their behalf and that he/she has read and accepted the Booking Conditions.   The deposit is accepted as part payment towards the cost of the holiday.   Under no circumstances may the booking be sold on, transferred, or gifted to any other person or persons.     N.B.  This booking form must be received within SEVEN DAYS of booking, failure to comply will invalidate the booking.

The balance of the cost of your holiday must be paid no later than 8 weeks before departure, or as otherwise specified by Durmast. If you book within 8 weeks of departure, the total cost of your holiday must be paid at the time of booking.

If we do not receive unconditional payment of the balance by the date due, we reserve the right to cancel your booking and the deposit paid forfeited.

Should it become necessary for us to make a material change to your holiday arrangements before the date of departure, we will notify the signatory to the booking form.   We will then offer either directly or through such signatory the choice of accepting the change, which, if available, will be of at least comparable standard.   Alternatively a full refund of money paid will be made.   Any such refund will be made to such signatory to the booking form within 14 days.   Please note that although we will use our best endeavours to find an alternate site for your holiday in the event of the original property not being available, it may not in practice be possible to do so and we do not undertake to provide an alternative.   Our financial obligations in these circumstances are limited to a full refund of money paid.

Cancellation. All cancellations must be confirmed to us in writing. Any cancellation by you will result in the loss of any and all monies paid unless the property is re-let.  It must be understood that many of the costs of your holiday may not be refundable in any circumstances.   It is a condition of this contract that you will have adequate holiday insurance cover at the time of booking, which should include cover for cancellation.

Any amendments made by you to your booking need to be confirmed to us in writing and may carry an administration charge.

All Passport, Visa and health certificate requirements are your responsibility, we cannot accept responsibility for any irregularities of personal documents.

During occupation of the property you are expected to assume all reasonable responsibility for its safety and security.   (For example, ensuring that the property is secure when you go out, supervising young children to avoid domestic hazards etc.)   We do not expect that you will have cause to make a complaint but any complaints regarding malfunction of facilities or any deficiencies in the services received by you will be attended to and remedied if possible by ourselves or by an Agent acting on our behalf.   You must report any dissatisfaction with, or malfunction of, equipment, services or any aspect of your holiday to our Agent and also by telephone to ourselves in the UK within 24 hours of becoming aware of the problem.   This is so that we may seek to solve the problem whilst you are on holiday.   You must also confirm any such concern or dissatisfaction in writing within fourteen days of your return to the United Kingdom.   Failure to comply with these terms will impede our ability to deal with this problem on your behalf.   We cannot be responsible for any change of condition or circumstances at the property occurring after the time of booking.   Building Works: we regret we cannot issue information on ever-changing local conditions.

If a party size exceeding that stated on the booking form attempts to take up residence in the accommodation we reserve the right to evict the whole party. Any extra guests must be declared.

The client agrees to pay in full for any losses of, or damage to, fixtures, fittings, carpets etc, or any damage to the property.   The Management Company or local agent will be the sole arbitrators on cause and effect of such damage or losses.

Changes beyond our control: Some changes are necessary because of reasons beyond our control (including war, civil unrest, terrorist activity, industrial disputes, bad weather conditions and other circumstances which neither we nor our suppliers could foresee or avoid, even with all due care).   In such circumstances we may have to alter, postpone or cancel your holiday.   We will contact you to discuss alternative arrangements.   However we will not pay compensation in these circumstances and are not responsible for any expenses or losses as a result of circumstances beyond our control.